Warranty Info

Clycycles Bicycle Services NCM & ET.Cycle Warranty policy

Please read all information on this page before you apply for a warranty

Warranty

All NCM & ET.Cycle e-bikes come with 12 months warranty on all electronic parts (including battery, motor, controller, display) and also 2 year warranty on the bike frame.

All Evinci e-bikes come with a full 2 years' warranty on the electrics and 6 years' warranty on the frame and forks.

Apart from manufacture defects that could be present, parts that wear due to normal use (such as tyres, brake pads, chains, etc) are not included in the warranty but maybe replaced on a case by case basis within the first 6 months.

Shipped bikes

For bikes shipped out an outgoing goods inspection is always carried out before the goods are delivered, but we recommend that you inspect the delivered goods after you receive them. Should you notice any damage, please contact us as soon as possible so that we can discuss the next steps with you. If you notice any packaging and/or transport damage on delivery, we ask you to have this confirmed in writing by the carrier upon delivery and to notify us. We recommend that you keep the damaged packaging as evidence wherever possible.

Warranty Exclusions

Warranty is covered for manufacturer defects only and does not include the following:

Intentional damage
Non intentional damage (e.g. involved in a crash)
Incorrect use of consumables on bike (e.g. oil on brakes)
Natural disasters (e.g. flood damage)
Water damage to electronics (bikes are rated to IPX4 Splash proof) -- no pressure washing
Heavy off-roading use for non-mountain bikes
Any other damage/defects not reasonably expected to be covered under warranty
Warranty may be void if service intervals are missed (see below)

All sales and services are covered under the Consumer Guarantees Act and the Fair Trading Act and any other applicable laws.

Service Intervals

Assembly & Initial Calibration
1st Service due at 200km
2nd Service due at 500km
3rd Service due at 1,000km
4th Service due at 2,500km
5th Service due at 5,000km
All further major services due every 2,500km

We allow a tolerance of +/– 100km for service intervals. If the interval is missed, we can still help with repairs and servicing, although this may be charged for.

FREE

$80

$120

$150

Returns policy

No returns for change of mind for wrong size/incorrect bike purchased. Returns for other reasons are only accepted on a case-by-case basis with prior approval from Clycycles Bicycles Services.